Desiré Campbell
48 Shaunslieve Drive, Unit 203; Halifax, Nova Scotia, B3M 3N3
phone: (902)443-9949 : mail@desirecampbell.com
PAID WORK EXPERIENCE
2009, October-present: BMO Bank of Montreal (Lower Sackville, NS)
- Part-time Customer Service Representative.
- Help clients with everyday banking while actively listening for sales/service opportunities.
- Fast-paced work environment emphasizing strong communication and team-working skills, as well as filing duties.
2008, July-present: Pets Unlimited (Halifax, NS)
- Retail clerk with a focus on providing excellence in client service.
- Help customers with product solutions and relationship-based advice; building trust, confidence, and a continuing relationship with the customer.
- Responsible for one-on-one customer service, product stocking, and care of animals.
- Work in all areas, requiring flexibility and quick learning.
2007, June – November: AOL Services Canada (Moncton, NB)
- Customer Care Consultant for all Continental US customers.
- Client service in a call centre.
- Provided information to the public, and processed claims and requests for services or benefits.
- Provided support services in a records environment, focused mainly on the classifying, storing, and retrieving of data located in paper and computer files.
- Experience in data entry and other duties.
- Phone-based Technical Support for all Windows-based software properties (ie: connection troubleshooting, software malfunction, as well as answering technical questions on all services).
- Repeatedly recognized by management with awards for a strong work ethic and superb customer service skills.
2001-2006: McDonald’s Restaurant (Moncton, NB)
- Worked in all areas of the restaurant.
- Provided excellent customer service.
- Trained, supervised and coordinated other staff.
- Reception of stock (dry goods, perishable stock, supplies, etc).
- Experience in dealing with high pressure and fast-paced situations.
- Promoted repeatedly, frequently recognized by management with awards for a strong work ethic and superb customer service skills.
VOLUNTEER WORK
2005-2006 Member of the Kinsmen Club of Halifax
- Worked with or supported many high profile charities: Multiple Sclerosis Society, Cystic Fibrosis Society, Community Care Food & Furniture Bank, IWK Grace Children’s Hospital, among others.
- Involved in all aspects of running a major charitable organization including following standard procedures, book keeping, financial reports, public relations, etc.
- Reception experience in the provision of basic information in person at a counter, reception desk and by telephone to the general public.
- Trusted with giving recommendations on new and current initiatives, and the placement of substantial financial resources.
- Chair or member of committees for specific initiatives.
1994-2004
- Sunday school teacher
- Manual labour/field work
- Community book/plant swap
- ‘Christmas Daddies’
- School fund raising
- Many more
EDUCATION
- Two years (of a four year BSC, computer science major, course) at Saint Mary’s University (Halifax, NS).
- Harrison Trimble High School (Moncton, NB) Graduate (2004), with honours.
KEY QUALIFICATIONS
- Quite familiar with PHP, (X)HTML, XML, CSS, MySQL, regular expressions.
- Seven (7) years performing superior face-to-face customer service.
- Six (6) years providing web-based business solutions.
- Six (6) months providing excellent phone-based customer service.
- Proven ability to handle high-pressure situations in fast paced environments.
- Commended by management for initiative, thoroughness, expedience and commitment.
- Demonstrated ability to lead effectively.
- Excellent communication skills.