Desiré Campbell

48 Shaunslieve Drive, Unit 203; Halifax, Nova Scotia, B3M 3N3
phone: (902)443-9949 : mail@desirecampbell.com

PAID WORK EXPERIENCE

2009, October-present: BMO Bank of Montreal (Lower Sackville, NS)

• Part-time Customer Service Representative.
• Help clients with everyday banking while actively listening for sales/service opportunities.
• Fast-paced work environment emphasizing strong communication and team-working skills, as well as filing duties.

2008, July-present: Pets Unlimited (Halifax, NS)

• Retail clerk with a focus on providing excellence in client service.
• Help customers with product solutions and relationship-based advice; building trust, confidence, and a continuing relationship with the customer.
• Responsible for one-on-one customer service, product stocking, and care of animals.
• Work in all areas, requiring flexibility and quick learning.

2007, June – November: AOL Services Canada (Moncton, NB)

• Customer Care Consultant for all Continental US customers.
• Client service in a call centre.
• Provided information to the public, and processed claims and requests for services or benefits.
• Provided support services in a records environment, focused mainly on the classifying, storing, and retrieving of data located in paper and computer files.
• Experience in data entry and other duties.
• Phone-based Technical Support for all Windows-based software properties (ie: connection troubleshooting, software malfunction, as well as answering technical questions on all services).
• Repeatedly recognized by management with awards for a strong work ethic and superb customer service skills.

2001-2006: McDonald’s Restaurant (Moncton, NB)

• Worked in all areas of the restaurant.
• Provided excellent customer service.
• Trained, supervised and coordinated other staff.
• Reception of stock (dry goods, perishable stock, supplies, etc).
• Experience in dealing with high pressure and fast-paced situations.
• Promoted repeatedly, frequently recognized by management with awards for a strong work ethic and superb customer service skills.

VOLUNTEER WORK

2005-2006 Member of the Kinsmen Club of Halifax

• Worked with or supported many high profile charities: Multiple Sclerosis Society, Cystic Fibrosis Society, Community Care Food & Furniture Bank, IWK Grace Children’s Hospital, among others.
• Involved in all aspects of running a major charitable organization including following standard procedures, book keeping, financial reports, public relations, etc.
• Reception experience in the provision of basic information in person at a counter, reception desk and by telephone to the general public.
• Trusted with giving recommendations on new and current initiatives, and the placement of substantial financial resources.
• Chair or member of committees for specific initiatives.

1994-2004

• Sunday school teacher
• Manual labour/field work
• Community book/plant swap
• ‘Christmas Daddies’
• School fund raising
• Many more

EDUCATION

• Two years (of a four year BSC, computer science major, course) at Saint Mary’s University (Halifax, NS).
• Harrison Trimble High School (Moncton, NB) Graduate (2004), with honours.

KEY QUALIFICATIONS

• Quite familiar with PHP, (X)HTML, XML, CSS, MySQL, regular expressions.
• Seven (7) years performing superior face-to-face customer service.
• Six (6) years providing web-based business solutions.
• Six (6) months providing excellent phone-based customer service.
• Proven ability to handle high-pressure situations in fast paced environments.
• Commended by management for initiative, thoroughness, expedience and commitment.
• Demonstrated ability to lead effectively.
• Excellent communication skills.