resume

Desire Campbell

A breadth of experience with many programming languages from all levels: from assembly, to Java, to PHP.
Layout design and/or back-end construction on several websites
Worked either alone or in conjunction with others to develop solutions tailored to the client’s needs, wishes, and expectations.
Primary work done in PHP, usually integrated with database functions.
Focus on standards compliance, but special attention given to cross-browser compatibility issues, and legacy compatibility.
Experience with fully deploying, configuring, and maintaining Apache webservers (Windows and *nix-based systems).

Customer Care Consultant for all Continental US customers.
Phone-based Technical Support for all Windows-based software properties (ie: connection troubleshooting, software malfunction, as well as answering technical questions on all services).
Provided information to the public, and processed claims and requests for services or benefits.
Provided support services in a records environment, focused mainly on the classifying, storing, and retrieving of data located in paper and computer files.
Experience in data entry and other duties.
Repeatedly recognized by management with awards for a strong work ethic and superb customer service skills.

Worked with or supported many high profile charities: Multiple Sclerosis Society, Cystic Fibrosis Society, Community Care Food & Furniture Bank, IWK Grace Children’s Hospital, among others.
Involved in all aspects of running a major charitable organization including following standard procedures, book keeping, financial reports, public relations, etc.
Reception experience in the provision of basic information in person at a counter, reception desk and by telephone to the general public.
Trusted with giving recommendations on new and current initiatives, and the placement of substantial financial resources.
Chair or member of committees for specific initiatives.

Two years (of a four year BSC, computer science major, course) at Saint Mary’s University (Halifax, NS).

Harrison Trimble High School (Moncton, NB) Graduate (2004), with honours.

Seven (7) years designing and maintaining modern standards compliant websites for clients of a variety of needs.
Quite familiar with PHP, (X)HTML, XML, CSS, MySQL, regular expressions.
Less so, but still rather familiar with C, C++, Java, JavaScript, Apache setup and configuration, and more.
Seven (7) years performing superior face-to-face customer service.
Six (6) years providing web-based business solutions.
Six (6) months providing excellent phone-based customer service.
Adept at computers (consumer application use; web-based/client-side application creation in multiple computer languages).
Proven ability to handle high-pressure situations in fast paced environments.
Commended by management for initiative, thoroughness, expedience and commitment.
Demonstrated ability to lead effectively.
Excellent communication skills.